Terms and conditions

1. Suitability to Purchase

It is obligatory to provide your personal details in order to make purchases on the Site. In particular, you ought to provide your birth name, phone number, e-mail address and other requested information as directed. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

Products purchased by the buyer are for private or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


2. Orders

ROXALNE does offer products for sale that are in stock and available for direct dispatch from our head quarter, nonetheless, we may occasionally be waiting for shipments from our designer suppliers and you may be given the opportunity of making an Advance Payment for certain items in which case you are able to make an Advance Purchase, subsequently. This will guarantee that you receive this item in priority once designer stock has been delivered to us.

Please be aware that we may be unable to send selected Advance Payment merchandise due to quality check issues identified or production problems. In these circumstances we will inform you by email and refund the Advance Payment within thirty days.

All orders are subject to approval and availability, and items in your shopping cart are not reserved and may be purchased by other customers


3. Monitor Display & Restrictions of the Internet

Since computer monitors are differ, ROXALNE is not able to ensure that your monitor's display will be entirely accurate of any colour, hence, we have attempted to make the colours of our products that appear on ROXALNE SHOP present as precisely as possible.

ROXALNE will not be accountable for any direct, indirect, incidental or other loss or damage, which result or may result from your access to or use of the Internet or the Website. You should acknowledge and accept that ROXALNE has no control over the Internet, which is a worldwide network of computer systems. Access to the Website, Order processing system and secure online e-commerce payment system on the Website will not be error free or uninterrupted and may be variable.


4. Prices and Payment

ROXALNE does not accept obligation for any errors in such Prices as Prices for Products and delivery and other charges displayed on the Website are up-to-date at the time of display.

Customers will pay the Price together with delivery costs for each Order.  No Order will be processed or accepted by ROXALNE and no Products will be delivered to you unless and until the relevant Price (and delivery costs) for that Order has been received by ROXALNE in cleared funds from you.

ROXALNE’S standard Prices for Products are subject to change from time to time by the brands we are working with and any such change we have the rights to not be giving a notification.

We accept payment via PayPal. 


5. Credit Card Payment

If you are not using your own credit/debit card, you must take permission from the credit/debit holder before placing your subscription order.

We aim to ensure that the subscription prices are exact however, errors may happen. If an error is brought to our attention, we will inform you and reconfirm your subscription at the correct price and ask you to authorize us to take payment for the unsettled balance. If we cannot reach you, we will assume your order is called off.


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